I have had two excellent experiences with Goldsmith's. Both times, Liana was so kind and helpful. The first visit was with my fiancé to look at wedding bands. Liana answered all of our questions, let us try on rings, and we never felt any pressure to buy. The second visit, I brought in a necklace with a broken link. Liana noticed that it was not soldered together and could simply be repaired with jeweler's pliers. She took it back, had it fixed within 3 minutes, and didn't charge me a penny. Goldsmith's places customer service and quality first, and they have a beautiful selection of jewelry to boot. I'll definitely continue to go back for all of my jewelry needs.